Is This a Furnace Emergency?
Use this quick guide to figure out what kind of help you need right now:
Call us immediately if:
- Your furnace has stopped producing heat entirely and the temperature in your home is dropping
- You hear loud banging, popping, or a screeching sound the furnace has never made before
- The furnace will not respond at all to thermostat adjustments or the reset switch
- It is overnight, a weekend, or a holiday and you have no heat with cold weather expected
Leave the house and call 911 or your gas utility first if:
- You smell rotten eggs or gas anywhere near your furnace or in your home
- Your carbon monoxide detector is sounding
- You see visible smoke, flames, or scorch marks around the furnace
Safety always comes before a service call. Get yourself, your family, and your pets out of the house first in any of
these situations.
What to Do While You Wait for a Technician
Once you have called us, here are a few safe things you can check while a technician is on the way: confirm your
thermostat is set to “heat” and the temperature is set higher than the current room temperature, check that your
furnace’s power switch has not been accidentally turned off, and check your circuit breaker panel for a tripped breaker
labeled for the furnace. If none of that resolves it, do not attempt anything further. Keep the house as warm as possible
with extra layers and blankets in the meantime, and avoid using space heaters unattended.
How Fast Can You Get to Me?
We prioritize emergency furnace repair Rochester NY calls ahead of routine appointments. While exact arrival time depends on your location and current call volume, we will give you a realistic time window when you call and keep you updated if anything changes. A Rochester winter night with no heat is not something we treat as a "next business day" situation.
Emergency Furnace Repair Pricing
Emergency calls do come with a service fee for after-hours response, which we will tell you upfront when you call, not
after the technician arrives. Beyond that fee, the same rule applies as always: you get a written price for the actual
repair before any work begins. An emergency does not mean an open invoice.
We Repair All Furnace Types, Any Time
Our technicians handle emergency repairs on gas furnaces, electric furnaces, and oil furnaces, across all major brands including Carrier, Trane, York, Lennox, Rheem, and Bryant. Whatever is running in your home, we can respond to it.
Not an Emergency? See Our Standard Furnace Repair Page
If your furnace is having a minor issue and you are comfortable waiting for a scheduled appointment, our standard furnace repair page may be a better fit, often at a lower cost than an emergency dispatch.